Edit your knowledge base as a team and restore any version
Add teammates to a project by email and edit every article in the browser, whether it is a help article, an SOP or a training guide. Each save becomes a numbered version. Open Article History, preview any version and restore it with its translations. The restore is saved as a new version, so nothing after it is lost.
Share it, edit it, keep its version history
You decide which teammates can open a project, one client or one process at a time. They edit in the browser, and every save is kept.
- 1Share
Add a teammate by email
Type an email address into Share Project and that person gets an email. Sharing is per project, not per workspace. Adding a project to a workspace does not open it to every member, and the workspace owner gets access to every project in it.
- 2Edit
Change the article where it reads
Click into the text and type. Press Save when it reads right, and that save becomes the next version of the article.
- 3Restore
Go back to an earlier version
Article History lists every saved version. Preview one, then restore it. The restore is saved as a new version, so the versions after it stay in the list.
Edit the article in place
Every article opens in a block editor. Add a block from one menu, and format words from the toolbar that opens when you select them.
Add the block you need
Format the words you select
Organize articles in folders
Drag articles and folders into place in the sidebar, and use a folder's menu to add, rename or delete what is inside it.
Arrange articles in folders
Edit in every language
A translation opens in the same editor as the original, and a saved version keeps every language together.
Fix a translation by hand
A version keeps its translations
What teams keep in here
SOPs and process guides
Turn a recorded walkthrough into a step-by-step SOP, with screenshots at the steps that need one.
Onboarding and training guides
Write up the sessions you already run, so a new hire reads them instead of booking time with you.
Client handover packs
Hand a client the written version of the system you set up for them, as files or through the API.
Help centre articles
Answer the questions customers keep asking, in articles they can search.
Other features
Questions about editing and version history
Not at the same moment. Everyone added to a project can work on it, but each save is its own version, so a change is never overwritten for good. The Free plan is a single seat. Solo / Small Team includes 3 members, Growth 10, and All-Inclusive has no limit.
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