How to Rename, Duplicate, or Delete Articles and Folders

You can easily manage your knowledge base structure by renaming, duplicating, or deleting articles and folders. These options are available from the three-dot menu that appears when you hover over any item in the left-hand navigation pane. Use these features to keep your content organized, correct titles, or remove unnecessary items.

Managing Individual Articles

When you hover over an individual article in the content tree on the left, a three-dot menu icon will appear. Clicking this icon reveals a dropdown menu with several options for managing that specific article.

• Rename: Lets you change the title of the article.

• Duplicate: Creates an exact copy of the article, which you can then modify.

• Delete: Permanently removes the article from your knowledge base. A confirmation prompt will appear to prevent accidental deletion.

Managing Folders

Folders, which group multiple articles, can be managed in a similar way. Hover over a folder name and click the three-dot menu to access the management options. Note that deleting a folder will also permanently delete all articles and sub-folders contained within it.

• New Article: Lets you create a new blank article inside the selected folder.

• New Folder: Creates a new, empty sub-folder within the current folder.

• Rename: Allows you to change the name of the folder.

• Delete: Removes the folder and all its contents. This action is permanent and requires confirmation.

Quick Tips for Content Management

• Use the Duplicate feature to create article templates for consistent formatting across your knowledge base.

• Organize related content into folders to make your knowledge base easier for users to navigate.

• Be cautious when deleting folders, as this action cannot be undone and will remove all nested content.

In summary, the rename, duplicate, and delete functions provide you with the essential tools to maintain a clean, organized, and up-to-date knowledge base directly from the navigation tree.