Add, remove, and organize sections in your knowledge base

After you've created a project and uploaded a screen recording, Hinto automatically generates a knowledge base structure for you. This structure, which you can see in the left-hand navigation pane, acts as the table of contents for your help center. You will interact with these sections to organize, add, or remove content to build a comprehensive and easy-to-navigate resource for your users.

Understanding the Knowledge Base Structure

The knowledge base is organized into a hierarchical tree of folders and articles. Folders act as categories to group related articles together. You can expand or collapse folders by clicking the arrow next to their name to see the articles within.

Adding New Content

At the bottom of the navigation pane, you'll find the Add content... button. Clicking this button opens a menu with options to expand your knowledge base:

• Single article: This option allows you to create one new article. You'll be prompted to select a template, choose a video, and provide a title.

• Multiple articles: Use this to generate an entire knowledge base structure from a new video upload.

• Folder: This creates a new, empty folder in your knowledge base, which you can then populate with new or existing articles to keep your content organized.

Managing Articles and Folders

Every article and folder in the list has a ... menu icon that appears on hover. This menu provides several management options:

• Rename: Change the title of the selected article or folder.

• Duplicate: Create an exact copy of an article.

• Delete: Permanently remove an article or folder. Note that deleting a folder will also delete all articles inside it.

Once an article has been generated from a video, you have additional options at the top of the editor, including Duplicate, Regenerate, Export, and Save changes.

Tips for Organizing Your Knowledge Base

• Always review the initial AI-generated structure. It provides a solid foundation that you can then refine.

• Use folders to group similar topics. For example, create a "Getting Started" folder for onboarding guides and a "Billing" folder for payment-related articles.

• Give your articles clear, action-oriented titles. This helps users quickly find the information they need.

By effectively adding, removing, and organizing the sections of your knowledge base, you can create a clear, structured, and user-friendly help center that empowers your users to find answers quickly.